In today’s digital world, robocalls are not just an annoying problem—they’re a serious cybersecurity threat. For IT-driven businesses, protecting workers and customers from robocall scams is vital to keeping sensitive data safe and maintaining trust. Here’s a simple guide on how to avoid robocalls and protect your business.
Why Robocalls Are Dangerous
Robocalls are often used by cybercriminals to launch scams like phishing and social engineering attacks. These calls trick people into giving away sensitive information like passwords, account numbers, or company credentials. If successful, these scams can lead to system breaches, financial losses, or even full-scale data theft.
Steps to Reduce Robocalls and Protect Your Business
1-Use Enterprise-Level Call Filtering
Use call filtering solutions designed for businesses, like Cisco Webex Calling or Microsoft Teams Phone. These tools can block spam and protect your team from scam calls.
2-Switch to Secure VoIP Systems
Upgrade to VoIP systems with built-in spam-blocking features. Many VoIP services offer encrypted connections, which help secure communication and block robocalls before they even reach your staff.
3-Educate Employees About Robocalls
Train employees to recognize and report suspicious calls. Make robocall awareness a part of your regular cybersecurity training to help staff avoid falling for scams.
4-Enable Caller ID Authentication (STIR/SHAKEN)
Make sure your phone system supports STIR/SHAKEN technology. This feature helps identify legitimate calls and blocks spoofed caller IDs, making it harder for scammers to impersonate real companies.
5-Use Business Call Management Tools
Platforms like Google Voice and RingCentral offer call screening, voicemail transcription, and spam detection features, helping to keep robocalls at bay.
6-Implement Multi-Factor Authentication (MFA)
Since robocalls often target phone-based accounts, using MFA across all your business systems adds another layer of security, making it harder for attackers to gain unauthorized access.
7-Limit Public Exposure of Contact Numbers
Reduce the chances of scammers finding your company’s phone numbers by using encrypted contact forms or client portals instead of publicly listed phone lines.
8-Report and Monitor Suspicious Activity
Set up a process for employees to report unusual calls immediately. Work with your phone provider to track and block recurring scam numbers.
9-Keep Your Devices and Systems Updated
Ensure all company devices, including phones, have the latest software updates. These often include improved security features to help protect against robocalls.
10-Partner with a Trusted IT Provider
An experienced IT partner can help monitor your communications systems and offer the latest technologies to protect against robocalls and safeguard your company’s data.
Final Thoughts
Dealing with robocalls isn’t just about avoiding an annoyance—it’s about boosting your company’s overall cybersecurity. By using the right technology, educating your staff, and staying proactive, you can stop robocalls from turning into bigger problems like data breaches or fraud.
Don’t wait for a robocall to jeopardize your business. Work with your IT team or a trusted technology provider like Inspiriteus to secure your company from emerging threats.
